Qualify the customer asking for samples; Are they a new customer? Regular customer? Engineer? Architect? Wood Supplier? Installer?
Are they asking for general samples, or specific samples?
Evaluate what benefits could come from sending this customer samples.
If they are asking for general samples, please email Nicole and CC the operations email. Operations have set screws, etc that can be provided. Use the snippet created called Samples Request
If they are asking for specific samples that would not be included in our standard kit, please email operations using the Samples Request snippet, removing this section, and only advising specifically what the customer has requested.
Example of Custom Samples request;
Please include the following in a branded cardboard box; (Only include items you want shipped)
A / US Design Guides Samples =>
Structural Screw Catalog (USA): No. of copies:
Structural Screw Connection DG (USA): No. of copies:
Beam Hanger DG (USA): No. of copies:
Connectors DG (USA): No. of copies:
Rigging DG (USA): No. of copies:
B / CAN Design Guides Samples =>
Structural Screw DG (CAD): No. of copies:
Structural Screw Connection DG (CAD): No. of copies:
Beam Hanger DG (CAD): No. of copies:
Connectors DG (CAD): No. of copies:
Rigging DG (CAD): No. of copies:
C / Fasteners Samples (The 6 screw boxes in Mik's office) =>
1 Kombi 4.- 0 8x200
1 Eco 4.0 - 8x200
1 SK 4.0 - 8x200
1 FWH 4.0 - 8x200
1 VG CSK 8x280
1 VG CYL 8x300
The package is needed by:
The freight charges will be covered by: the marketing team (or others)
The Operations Team will ensure all requests are taken care of.